Frequently asked questions.

Message us on WhatsApp with your pickup address, destination and roughly what's moving — a short video of each room is ideal. We'll come back with a fixed written quote, usually the same day.

Almost certainly. We run removals across England, Scotland and Wales — every London borough, every major city and thousands of towns and villages. Check your area on our Areas page.

Yes. Every move is covered by goods-in-transit insurance and public liability insurance. If you have unusually valuable items, tell us when you book and we'll make sure the cover fits.

Yes — our packing service covers everything from a full home pack the day before your move to a fragiles-only pack on the morning. Materials are included.

For a full house move, a week or two is comfortable. But we hold crews for short-notice and same-day moves — if you're stuck today, message us now and we'll tell you honestly what we can do.

Yes. We collect, inventory and deliver into secure storage, and bring everything back when you're ready. Useful for gaps between completions and renovations.

That's our job to get right — it's part of the quote. Tell us what's moving and we'll size the vehicle and crew, so you never pay for space you don't use.

Yes, when it's agreed in the quote. Beds, wardrobes and dining tables are dismantled, their fixings bagged and taped to the furniture, and reassembled at the new place.

Usually yes — dismantling arms and feet solves most of these. Where hoisting is genuinely needed we'll arrange it with specialist kit. Flag it at survey and we'll plan it properly.

We either arrange a parking suspension or bay permit in advance, or price a planned carry from the nearest legal stop. Either way it's decided before moving day, not argued on it.

If your building has one, yes — and we'll handle the booking and any insurance paperwork the managing agent wants. Just give us the contact.

Yes. Stair carries are priced honestly at survey — more crew, more time, same fixed-quote promise.

Always. Runners and padding go down in shared areas before we move a single item — it protects your deposit and our reputation.

A one-bed with decent access is often done in half a day. Stairs, carries and lift queues add time — your quote includes an honest estimate for your actual building.

Not at all — small loads are the point of this service. One mover and a van covers most student moves, priced accordingly.

Yes. We collect at end of term, store securely, and redeliver to your new address in September. Cheaper than a wasted summer of rent.

Of course — most student moves are booked exactly that way. Everything is confirmed in writing to whoever's paying.

Yes — Manchester to London, Leeds to Edinburgh, wherever the course takes you. Long-distance student loads often share a route, which keeps the price down.

Yes — tell us the window when you book and we'll schedule inside it. We work to halls' rules every June and September.

Ideally yes for key handover, but with your permission and arranged access (a housemate, porter or agent) we can run the move without you.

A 3-bed home is typically packed by a crew in a day, scheduled the day before your move. Bigger homes get a bigger crew or an extra day.

Owner-packed boxes are carried, but cover is strongest on what our crews pack — that's the insurance standard. Fragile-only packs exist precisely to cover the risky stuff.

Yes — materials-only orders (boxes, paper, tape, wardrobe boxes) are delivered to your door. Tell us your home size and we'll send the right bundle.

The kitchen-and-fragiles pack is our most popular option — we take the breakables, you do the wardrobes and books.

Flat screens travel in padded TV boxes, art and mirrors in adjustable picture boxes with corner protection. Tell us sizes at booking.

Yes — add unpacking and we place contents to your direction and remove every empty box the same day.

Most homes clear in a day; larger or very full properties take two. End-of-tenancy deadlines and completion dates are normal constraints — tell us the date and we'll plan backwards from it.

Anything with usable life goes to charity partners (documented), materials are recycled where possible, and only genuine waste is disposed of — with transfer notes you can show a landlord or solicitor.

Gently and to your instructions. Anything personal — photographs, documents, jewellery — is set aside as found, and family items on your keep-list are protected. Take the decisions at your pace; we work around them.

Yes — partial clearances to a keep-list are common. Walk us through (in person or on video) and we'll clear precisely around what stays.

Yes — we're licensed waste carriers and provide waste transfer notes as standard. Never let unlicensed clearers take waste: fly-tipped items trace back to the householder.

Where a clearance contains items of genuine resale value, we'll say so and offset the value against the job — transparently, in the written quote.

Anywhere in England, Scotland or Wales — Land's End to John o' Groats if the move demands it. Our route pages show real mileages and drive times between major cities.

Under roughly four hours' drive, most moves deliver the same day. Beyond that we load in the afternoon, secure the van overnight and deliver fresh the next morning — you're never unloading at midnight.

Secured and locked at a monitored location, with your inventory sealed inside. It's part of the plan we confirm in your quote.

If your belongings don't fill a van and your dates flex by a day or two, your move can share a vehicle already running the route — same care, lower cost. Ask when you message us.

Mainland Britain is our network. For crossings (Northern Ireland, Isle of Wight, the Scottish islands) ask us — some routes we quote with the ferry leg included, honestly priced.

Two weeks is comfortable; a week is usually workable. Short-notice long-distance is possible when crews align — message us and we'll answer straight.

All the time. Send the seller's postcode and the listing photos; we agree a collection window with them, video-check the item with you before loading, and deliver it into your room.

Yes — furniture shops, DIY stores and auction houses. Give us the order or lot number and we handle the collection desk.

Most single items are one experienced mover with kit. Pianos, American fridges, wardrobes and bad stairs get two — we say which in the quote, never on the doorstep.

Often, yes — a sofa swap or appliance disposal can ride the same trip. Licensed disposal is documented; ask when booking.

Same-week is normal, same-day is frequent. Flexible timing lets your item share a route, which is also the cheapest way to move it.

Tell us the item and the access and we'll assess before travelling. Feet off, arms off, sash out of a window — our movers solve most of it; hoists we arrange when genuinely needed.